We began our journey with a single home and a vision: to unite homeowners and renters through smart technology and dedicated local teams. Today, we’ve evolved into a comprehensive vacation rental company serving North America, all thanks to the commitment of the incredible individuals who give their best every day. If you’re someone who thrives in a dynamic, growth-driven environment and possesses a curious, entrepreneurial spirit, you’ll find your place here.

Our Marketing team is the engine driving our company’s growth. We are dedicated to innovation, rapid learning, and exceptional service to our customers and cross-functional partners. We are both storytellers and reputation builders, combining creativity with pragmatism. Our ambition is grand – to establish Vacasa as the leading brand in the vacation rental hospitality sector. We have an engaging story to share and are seeking experienced Marketers to help spread the word.

SHANGRI-LA PROPERTIES is actively searching for a versatile and skilled leader to become a part of our team as a Local Operations Manager. The perfect fit for this position is an individual with outstanding
communication abilities and hands-on expertise. They will be responsible for a broad spectrum of duties, ranging from routine tasks such as collaborating with property owners and overseeing rentals to offering remote assistance to guests and aiding owners in comprehending their monthly statements.

• Supervise operations in Lake Arrowhead and Big Bear, CA, overseeing a specific property
  portfolio.
• Cultivate and nurture relationships with property owners through proactive communication,
  establishing yourself as the primary expert for these properties, ensuring their cleanliness,
  maintenance, and overall care.
• Adhere to SHANGRI-LA PROPERTIES’ standards and metrics, including NPS, standard unit
  appearance, and operational efficiency.
• Manage a budget for your portfolio in line with annual cost guidelines, demonstrating the ability to
  conduct cost-benefit analyses.
• Effectively lead and maintain a high-performing team, ensuring their training, effectiveness, and
  adherence to all SHANGRI-LA PROPERTIES policies and procedures.
• Provide support to your team in addressing escalated guest and homeowner concerns, promptly responding to emails, calls, and tickets.
• Collaborate with and assist your Business Development Representative when integrating new units into the portfolio.
• Be capable of performing minor home maintenance tasks.
• Cultivate and sustain open, collaborative relationships with fellow regional team members and
  upper management.
• Offer backup coverage for your manager as needed.
• Conduct routine inspections before guest and owner arrivals.